Policies

Payment: I only accept PayPal payments. You can pay with either your credit card or from your bank account through PayPal.

Non Paying Buyers/Bidders: I reserve the right to block non paying buyers. Placing a bid on an auction, entering a drawing or clicking the "Buy it now" button indicates a commitment to buy. If no payment or communication is received within 4 hours the item will be relisted.  If for some reason your bank reverses payment on me from PayPal, your money will be refunded to you and the sale will be cancelled.  If this happens after an item has shipped you will be blocked.

FFS YYMD Drawings:  While I respect that we are all busy people, if you enter and win a FFS YYMD drawing I expect that you have yarn or can obtain yarn to ship to me in a timely manner.  If you do not have yarn, you may purchase yarn from me at normal yarn pricing costs.  However, I expect to receive your yarn within 4 weeks of your winning.  If prior arrangements have not been made you forfeit your spot on my dye list.  If you send your yarn anyway, it will be returned to you undyed.

Shipping: I will only ship to the shipping address noted in PayPal, there will be no exceptions. I ship via USPS First Class or Priority Mail.  If the item is over 8 oz Priority Mail will be your only option at checkout.  Items that are in stock will ship within 3 business days. Since cost effective printing options are not available on International orders, it may take up to 5 business days to ship, because of me having to drive to the post office to ship the order.

Please consider purchasing insurance. I cannot be held responsible for packages lost or damaged in the mail.

There is a shipping option for Canada at the checkout.  For all other International orders please contact me prior to purchase to discuss shipping options.  While I have no problem shipping internationally I do want to make sure that I ship these orders the safest most cost effective way. I will not ship your package until shipping is paid.

Returns:  Returns are accepted for unused unwashed items. Returns and exchanges are NOT accepted if the item was used or washed, or if the item was ruined due to incorrect use or washings. 

Sizing information is added to each listing.  Returns are not accepted for improper fit.  Please check sizes and measurements before purchasing.

Please contact me within 72 hours of receipt of item to make arrangements for the return.  The customer is responsible for return shipping.  Once the item has been received by me then a refund will be issued.

From time to time I will list an item that has some minor errors - such as a stitching imperfection or something that is just not up to my standards.  When I list these items they will be listed at a steeply discounted rate.  Because they are seconds there will be No Refunds or Exchanges! 

Custom Yarns:  By ordering Super Skinny Skeins or a Custom Colorway – you are purchasing custom items.  Customs will ship approximately three weeks after payment is received. This is subject to change if there is an increase in orders.  Terms for each custom will be included in the item listing. I hand paint all of my yarns.  When requesting colorway, based off of a previous colorway photo, please keep in mind that while the colors in a particular colorway will always be the same, the way in which I paint the colors and how much of each color will vary from what you see in the pictures.  I am letting you know this so that it will not come as a surprise that your colorway did not knit up the same as someone elses.

Communication, Weekends & Major Holidays: Please note that in addition to running this business, I am a mom and full-time college student.  Obviously, as I am sure that you can understand, my children always come first.  There may be times where my little ones do not feel well or just need some mommy time.  These days are dedicated to them.  Sometimes I have term papers due and I need to concentrate on those as well.  This does not mean that I do not value your business or take pride in the fact that I am running a business.  But my family and education must take some priority.  While I do make every effort to get your items to you in the timeliest manner, sometimes things do happen.  Thank you for your understanding.

I do not have a lot of time to email updates to you every day while your custom order is being processed.  However, I understand that you want to know where you are at in the process.  There is an order update link on the side navigation of my cart that will give you order updates and when your custom order moves within my process it is always updated here.  If you are curious about your order status and require more information than what is given on that list – please feel free to email me at chunkypunky@comcast.net

While I am sometimes at my computer and checking emails and PM’s on the various diapering boards, you may not get a response until Monday if you send these on a weekend.  If they are sent after 5 pm est they may not be answered until the next day.  I will not be doing business related things on major Holidays.  This is time to be spent with my family.

My goal is to have happy customers so please contact me right away about any problems so I can work it out! Contact me at chunkypunky@comcast.net

Trades: I love trades.  If you are interested in a trade for an in-stock item or custom slot, please contact me.  I might not always be up for the trade, but it doesn't hurt to ask.  If you initiate a trade please keep in mind that your part of the trade must be received before I ship out items.  Trades are same as cash. 

I am currently ISO:
WAH Made Boy Clothes - 12-18 Months
Any boyish or GN Large or OS diapers.  We like to try different diapers.
Knit Fabric
Ottobre magazines – patterns must be intact

Thank you for your business!