Apple Dumpling Gear accepts payment by Paypal. Once your order is made, payment by Paypal is expected within 1 hour or your order will be canceled. Within Paypal, payment can be made by both debit and credit card. Payment must be in U.S. funds, however, international orders are welcome. In stock items(s) will be shipped within 48 hours of your payment.

Returns and Refunds:

Only items with a flaw may be returned. If you discover a flaw in your unused, unwashed item contact me immediately. The item can be returned within 14 days for a full refund, Apple Dumpling Gear will pay the shipping.

Any Apple Dumpling Gear items sold as seconds are as-is and final sale.

Snap Issues:

Any snap defects found within 30 days, when proper washing and care has been taken, will be fixed with shipping payed by Apple Dumpling Gear. If the defect is un-fixable and results in the item being unusable, I will exchange the item. After 30 days have passed I will be happy to fix minor wear and tear issues with shipping paid for by the buyer.

Shipping:

Items are shipped using USPS, the buyer has the choice of First Class or Priority (or International).

Items are shipped according to the address in the Paypal transaction. Please ensure that your Paypal mailing address is correct.

Sewing:

All items are sewn by Rebecca Hiebert in a pet-free, smoke-free environment. All materials are pre-washed prior to sewing to prevent shrinkage.

I really pour my heart into every item that I sew and I really want that item to be exactly what you are expecting. The following sewing, custom, and dyeing information will help to clarify details to make sure that we are both happy with the outcome of your order.

Some woven or knit items might require basting stitches in order to create gathers in the fabric. These basting stitches are sewn in and then picked out when the item is completed. The stitches can cause tiny "holes" in the fabric which disappear after washing. The "holes" are merely the material of the fabric shifting to the side to accomodate the basting stitches. After washing the material shifts back and the "holes" are no longer there. If you receive an item and you notice this, do not fear! Wash the item following the washing instructions and there should not be a problem. If you have any questions about this I would love to answer them:)

While tracing and preparing the fabric for sewing I use purple and blue fabric markers. These disappear over time or wash out. If you see these on your item please wash the item following the washing instructions and they will disappear. If you have any questions about this I would love to answer them:)

Over time I have developed slightly different techniques for creating the cute clothing in my gallery. For example, in the past I used wool blend to create the ruffle on my ruffle soakers and now I use wool jersey. By default, I will automatically use the current technique unless you specify that you would like something different. When in doubt, ask me, I want to make sure I make you exactly what you want:)

I'm currently switching from wool blend that is 97% wool /3% lycra to wool blend that is 95% wool /5% lycra. Both are lovely and thick and the switch does not affect the quality of my wool as a cover. However, as I work through what I have dyed, any item maybe have either (or both) types of blend. If you would like to know which blend is on a particular item send me an email and I'd be happy to tell you:)

Customs:

When ordering a custom there are a lot details to be worked out. Such as sizing, colors, fabric choices, etc. I want to make sure that I make exactly what you want so please be as clear as you can when describing all details. Due to the nature of email, misunderstandings can sometimes occur, if you are unsure of something do not hesitate to double check with me. I want you to be happy with your order.

I know it it sometimes hard to decide exactly what you would like to order and I absolutely don't mind if you change your mind about particular details, however, if the item is already sewn I will be unable to change what we have already decided on.

After all details have been worked out and the invoice has been sent, payment is expected as soon as possible. I understand that customs can get pricey and I want to make them as affordable as possible; payment plans are available at anytime, however, please do not ask for a custom that you cannot pay for. If the invoice has not been paid after one months time a reminder will be sent out and then the invoice will be canceled. If you wish to reinstate the invoice at any time please email me and we can work something out.

Fabric Dyeing:

All items are hand dyed by Rebecca Hiebert either in a pot over the stove or in a top loading washing machine. Great care is taken to insure that dye jobs are as consistent as possible but some variations might occur, shades might vary between dye lots. Wool fabrics are dyed using acid dyes and bamboo fabrics are dyed using procion dyes. Both are color safe but care should be taken to wash the dyed items with like colors.

Washing:

Non-wool items:

Wash items on warm with very little detergent and dry for 60 minutes on hot. Although materials have been pre-washed, maximum absorbency may be reached after a few washings. Do not use fabric softener or dryer sheets.

After an item has been used, place it in a diaper pail with a loose lid. Items that have been peed on can be washed on warm with very little detergent (1/4 to ½ the amount suggested on the container), with an extra rinse to remove any extra detergent and dried on hot for at least 60 minutes to sanitize. Items that have been soiled can be soaked in the toilet and then shaken to remove anything left hanging on. Use an extra cold-water rinse with up to a ½ cup of vinegar to help with staining before doing a warm-water wash, with very little detergent and at least 60 minutes of drying on hot to sanitize. Other clothes can be added to the wash if the items have been peed on or if the cold-water rinse has already taken place.

Wool items:

All wool items must be hand washed with wool wash in warm (not hot) water and laid flat to dry. All items will arrive washed and lanolized and ready to be worn. After an item has been peed on, separate the absorbent layer from the wool and hang the wool item until it has dried. After about two weeks of use or when the wool item begins to smell or is soiled, wash and re-lanolize the wool item using a wool wash and lanolin. Here are some detailed instructions:

Washing and Lanolizing Wool