How are custom items made?
Returns & Exchanges
Blue Goose Designs™ Custom Knit Goods
All
custom orders must be paid in full before work can begin. Custom made
items are not eligible for return, exchange or refund for any reason -
all sales are final. All defects in workmanship will be repaired or
replaced within 30 days of purchase at our discretion. Failure to
follow proper washing instructions voids this 30 day warranty. The
customer is responsible for all shipping charges related to the return
of the defective item. Defective items in need of repair must be
received before repairs and/or replacements are made/given. You may
cancel your custom order at any time, however, please be aware
cancellations made after 24 hours of order placement (and before work
begins) are subject to a 20% non-refundable surcharge. There will be a
service fee of $5 for any changes made to a custom order after the
order is placed.
Blue Goose Designs™ Instock Knit Goods
We only accept returns on instock knit items within 10 days of receipt. This applies only to unused and unwashed items. Any item that has been washed or worn is not eligible for return.
If you need to return an instock item, please email us first. We will not accept unapproved returns.
All Other Products
You
must email us before returning any product. All returns for non-knit
goods are accepted with the proper approval within 30 days of receipt
of product. Returns received over 30 days are subject to a 10%
restocking fee. You may either return, exchange, or receive store
credit for all returned items (less shipping). Applicable refunds will
be issued within 7 days of our receipt of returned product.
Used
or unsellable items cannot be returned for any reason, and we reserve
the right to refuse any return. Returns must include all original
packaging and sales receipt. Clearance items are not eligible for
return, refund, or exchange - all sales are final. Customer is
responsible for all shipping charges. If a return is due to our error,
we will correct the error at our expense.
Wild Child Yarn™ Custom Yarns
All custom orders must be paid in full before work can begin. Custom dyed yarns are not eligible for return, exchange or refund for any reason - all sales are final. Pre-orders are considered custom items and are subject to these policies. All defects in workmanship will be repaired or replaced within 30 days of purchase at our discretion. Failure to follow proper washing instructions voids this 30 day warranty. The customer is responsible for all shipping charges related to the return of the defective item. Defective items in need of repair must be received before repairs and/or replacements are made/given. You may cancel your custom order at any time, however, please be aware cancellations made after 24 hours of order placement are subject to a 20% non-refundable surcharge. There will be a service fee of $5 for any changes made to a custom order after the order is placed.
A note about Customs: I will not re-create another artists' colorway. You may request colors and yarn type, but I will not try to create a replica of someone else's hard work. I suggest that if you are looking for a replica, that you contact the original artist directly.
Wild Child Yarn™ Instock Yarns
Returns are only accepted on instock items within 7 days of receipt. This applies only to unused and unwashed items. Any item that has been washed, wound, or knit is not eligible for return.
If you need to return an instock item, please email me first. I will not accept unapproved returns.
Used or unsellable items cannot be returned for any reason, and we reserve the right to refuse any return. Returns must include all original packaging and sales receipt. Clearance yarns and "Seconds" are not eligible for return, refund, or exchange - all sales are final. Customer is responsible for all shipping charges. If a return is due to my error, I will correct the error at my expense.
Please note that monitor colors may vary. I try to display pictures that capture the colors as accurately as possible, however, I don't have control over individual monitor settings and displays. If you have a question, please do not hesitate to contact me for further explanation and pictures. I will do my best to accomodate.
A note about scented wool care products: We strongly discourage the use of scented wool care products. Evidence has been shown that properly set dye can bleed when scented products are applied. For this reason, we do not accept returns on yarns that have bled due to the use of scented products.
For more information on this topic, please visit the following links:
Dye Bleeding Experiment
Scented Wool Wash and Bleeding Yarn
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Payment Methods
I gladly accept all forms of payment through Paypal, as well as personal checks and money orders. Mid-Michigan area customers can also pay by cash. If you need to pay by Visa or Mastercard not through paypal, please contact me before purchase. Please note that if you pay by personal check or money order, your order will not ship until your heck/money order has cleared (approximately 5-10 business days). «PreviousTopNext»
Layaway
I gladly accept layaway for all non-sale, non-seconds, and custom items. A non-refundable 15% deposit is required at the time of checkout. The remaining balance is due in three equal monthly payments. You have 90 days to pay the remaining balance. If after 90 days the balance is not paid in full, your order will be cancelled. All but the original deposit (15%) will be refunded to you. We will not begin work on any custom orders until the entire order is paid for. Please email us to discuss layaway and for checkout codes.
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How long do custom orders take?
Approximate shipping time for custom dyed yarns is 2-3 weeks. Please be aware that this is an approximate timeline and various factors will effect the time it takes me to complete your order. My family comes first, so they take priority over all orders. Orders are filled in the order they are received. Other factors include the availability of yarn, number of items ordered, and delays due to weather and holidays.
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How are yarns dyed?
All yarns are dyed by me. I use various methods, including hand dying, hand painting, and kettle dyeing. I use only professional washfast and lightfast dyes, which have been thoroughly tested to prevent fading and excessive bleeding. I take great care to prevent color bleeding, however, minor bleeding may still occur. If this happens, please contact me for possible solutions to this problem. All yarns are gently washed using a mild, scent-free wool wash and are air dried. If you would like your custom yarn washed in scented wool wash or without, please let me know at the time of order placement.
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