Policies
Shipping
plain baby jane ships by USPS. Delivery confirmation is included on all
domestic orders. In-stock items ship in 2-3 business days. Custom items
usually ship in one to two weeks, and you will be notified when they
are ready to ship. I declare purchase price on international shipments,
as it is illegal to do otherwise. I recommend shipping insurance on all
packages, as I can't be held responsible for the inadequacies of the
postal system.
Payment
plain baby jane accepts payment by Paypal only. If you don't have a
Paypal account, you can make single payments with your credit or debit
card through Paypal!
Your Paypal payment is expected within 24 hours of placing your order
unless other arrangements have been made. After that time I reserve the
right to cancel the order and restock the item(s).
Sales
tax will be charged to orders shipped to California. If you have
already paid for your order and did not include tax, I may have to
invoice you separately before I can ship the items.
Returns and Refunds
plain baby jane accepts returns within 10 business days. You can choose
to receive a refund (minus shipping costs) or a replacement. The item
must be returned in the condition it was received, unworn and unwashed,
without modifications. If an item you purchased from me needs repair,
please contact me! I'll do my best to fix it. Please use delivery
confirmation or tracking when shipping returns, so you can be assured
of my receipt.
I
do my best to send out perfect items, so please let me try to remedy
the situation if you are unhappy when you receive your order. Environment I'm making an effort to green my business (and my life)! These are some of the reasons why your mind can rest easy buying from Plain Baby Jane:
I use organic materials as much as possible.
Dolls and toys are stuffed with Eco Wool, gathered from healthy sheep raised on sustainably managed land.
Utilities are carbon neutral through PG&E ClimateSmart program.
Orders and samples are packaged in corn-based biodegradable plastic bags or cloth bags whenever possible.
Polymailers are made in Canada of up to 20% post-consumer waste (and are recyclable). I also re-use clean, sturdy packing materials for some orders.
I walk to the Post Office to mail orders instead of driving!
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