Policies
General Information All
items are created with great attention to detail. Seams are all
professionally finished. All fabric is pre-washed to avoid shrinkage.
All
items created in smoke free home. Everything is made to be
worn, whether at play or a special occasion. Unless otherwise stated,
everything can be machine washed and dried. I also offer
personalization through embroidery and appliqué.
Feel free to contact me if you are interested in a custom piece or have any questions.
Purchasing Information
All
purchased items must be paid for within 24 hours, orders still
outstanding will be restocked after this time. I accept PayPal, Money
Orders, or Revolutionary Money Exchange (RME). If you wish to pay
using RME or with a Money Order, please contact me immediately after
purchasing.
If an oversell should occur, I will decide on a
case-by-case basis if I can recreate the item or if I will refund.
This decision will be based on my time and materials.
All gift certificates sales will be final.
Returns
or exchanges will only be accepted within 10 days of receipt of the
merchandise. Only unwashed, unused merchandise will be accepted. Return
shipping is the buyer's responsibility unless the return is for a
defect. I cannot accept returns on undergarments, such as underwear,
boxer briefs, and panties. In addition, I also cannot accept returns on custom items.
Please contact me before purchase with any concerns or questions you might have.
Errors
in listings will be dealt with in the following ways. If the error is
a pricing error (ie where the item was listed for far below the value),
I will expect the customer to accept that we all are human and capable
of mistakes, therefore paying the correct price for the item. Second,
if the error is a sizing (ie listed item is a 2T, but really measures a
12mo) error I will remake the item, if possible, or refund the purchase
price. All other errors will be dealt with on a case-by-case basis.
I reserve the right to blacklist customers as I see fit. I also reserve the right to cancel sales as I see fit.
Please note NE customers are charged sales tax.
Shipping & Handling
All
items will be shipped USPS, unless noted. I high recommend customers
purchase insurance. I cannot be responsible for packages after dropped
off at the post office.
All in stock items will be mailed out
within three (3) days of purchase. All custom items will be created
and mailed within two to three weeks of receipt of payment and confirmation
of measurements and/or size, unless specified in the product listing.
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