My Knoodle Knits specializes in handmade baby hats, clothing and accessories.
Payment for in-stock and made-to-order items must be received within 24 hours or items will be restocked. Clicking the "Buy Now" button indicates your commitment to pay for the item. Failure to pay within this timeframe may cause you to be flagged and blacklisted. If you need to make alternate arrangements for payment, please contact us before purchasing.
Every effort is made to have your in-stock items out and ready to ship within three (3) business days. Custom orders will take anywhere from 10-30 days to complete. We will notify you of the timeframe for custom work once the order has been placed. However, due to professional and personal obligations it may be necessary to hold all items for shipping until Saturday afternoons. If you require immediate shipping please leave a note in the comments section during check-out, and we will do what we can to accommodate you. Thank you for your understanding.
Items will be shipped to the address on file with Paypal unless otherwise specified.
RETURNS & EXCHANGES
We want you to be happy with your purchase! If you've ordered an item and are not 100% satisfied please contact us immediately.
We will only accept returns within 48 hours of your receipt of the item, and it must be unwashed and unworn. Your refund will be issued once we receive the item and inspect it.
There will be no returns or exchanges on custom items as they are made to fit your specifications. Please measure accurately when purchasing a custom item.
A WARNING ABOUT HATS
Hats are not toys! While we make every effort to ensure that our hats are safe for babies and children, we ask that you monitor their use at all times. Small parts, such as tassels and pom poms can come loose and pose a choking hazard. Always inspect your Knoodle Knit before putting it on your child. DIscourage children from chewing on their hat or placing it near their mouth. Excessive abuse can cause the hat to come apart.
CARING FOR YOUR KNITS
All Knoodle Knits items are washed (and lanolinized if necessary) prior to shipping, so they are ready to wear as soon as you receive them. However, you may need to wash your woolies if they become soiled or stained.
How you care for your garment depends upon its fiber content. Knoodle Knits garments that are made out of acrylic blends and cotton can be usually be laundered in a washing machine, while wool and other natural fibers should be hand-washed.
If you aren't sure about the fiber content of your item, please send us an e-mail. We're happy to walk you through the care process.
Machine Washing: Delicate cycle, cold water, and a gentle detergent. Reshape garment if necessary and lay flat to dry.
Hand-washing: Fill your sink with cool water and add a little wool safe soap. Allow your garment to soak for approximately 15 minutes. Squeeze out the excess, or roll between a towel to remove extra water. Reshape if necessary, and lay flat to dry.
It is recommended that all of our garments be laid flat to dry.
We use Ewe Need It Wool Wash for laundering all of our wool knit products. For our cotton and acrylic knits we use Crunchy Clean Laundry Powder.
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