Fern and Faerie

Fern and Faerie - enchanting patterns for practical pieces

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Fern and Faerie has received 85 feedback comments and 7 negative(s).

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Negative comment
When purchased:
Apr 9, 2012
Item:#413 Recycled Bum Fuzzy & FuzzyPants pattern booklet
Customer service:To whom it may concern,
This is the second note that I have tried to leave for you via email.I placed my order April 9th and still have not recieved my order.Not happy about this.I am hoping to get my patterns but I am going to cancel it thru paypal if I dont hear anything back within a week.My email is onebadazzbarista@hotmail should you wish to contact me.I am hoping this note doesnt end up lost in cyber space as the other note seems to have. Respectfully Patrisha Wood
Product review:
2012-05-14 10:25:24
 
When purchased:
Mar 8, 2012
Item:#404 Recycle Diapers pattern
Customer service:I am not happy!! I ordered this pattern on 3/8/12 and have sent 2 emails requesting status -
to date - No pattern and No response.. !
Please advise when I might expect the pattern..
my email is jkit@tampabay.rr.com or julie@saraaye.com
Please Respond!! I would love to get started before baby is born!!
Product review:
2012-03-27 07:25:29
 
When purchased:
Jan 23, 2012
Item:#104 Homemade Baby Wipes download
Customer service:
Product review: i have tried many times to download the info sheets i paid for and neither one will print.
2012-01-23 10:28:43
 
When purchased:
Sep 1, 2011
Item:#406 Knitted Soakers & Pants pattern download
Customer service:help!
ordered and paid for a downloadable knitting pattern but unable to download! I think it's because I didn't register on the site first. I have registered now but there is no history of my order. Can you help me to download please
Jeanette
Product review:
2011-09-01 08:09:00
Negative comment
When purchased:
Jul 23, 2011
Item:#414 Recycle Wraps and Recycle In One pattern
Customer service:I have not received this order. I sent an email about a week ago asking about the status. Do I need to file a claim for non delivery?
Product review:
2011-08-08 03:40:19
 
When purchased:
Mar 30, 2011
Item:#510 Fern Friends pattern download
Customer service:I can't access the pattern I ordered. Iwould appreciate some tips or help. Thank you. Pat
Product review:
2011-03-30 06:39:32
 
When purchased:
Jan 17, 2011
Item:#103 Cloth Diapering & Washing download
Customer service:good
Product review: good info
2011-01-17 06:17:02
 
When purchased:
Dec 30, 2010
Item:#407 Knitted Wool Wraps pattern download
Customer service:Apart from a confusion over user name to enable me to download the pattern the transaction went very smoothly. I would certainly purchase from this seller in the future.
Product review: The pattern and the picture appears to be very clear, although I have not as yet purchased suitable yarn here in the UK. I am looking forward to starting this item and feel that if in trouble the seller will give support.
2011-01-06 03:22:03
Resolved
When purchased:
Oct 7, 2010
Item:#105 Family Bathroom Wipes (cloth "toilet paper") download
Customer service:
Product review: my download is unaccessable
2010-10-07 12:09:32
Seller response: Info sheet has been emailed to customer and duplicate orders have been refunded.
Negative feedback was left before contacting me directly to allow me to rectify the problem.
2010-10-08 10:14:49
Buyer resolution: I receved a refund for the down load thank you
2010-10-09 01:20:39
Resolved
When purchased:
Oct 2, 2010
Item:#104 Homemade Baby Wipes download
Customer service:my bathroom toilet wipes didnt download correctly and I cant access it
Product review:
2010-10-04 02:38:12
Seller response: Info sheet has been emailed to customer and duplicate orders have been refunded.
Negative feedback was left before contacting me directly to allow me to rectify the problem.

2010-10-08 10:14:11
Buyer resolution: I received a refund for the download thanks
2010-10-09 01:21:43
Negative comment
When purchased:
Aug 4, 2010
Item:#103 Cloth Diapering & Washing download
Customer service:Bonjour,
J'ai acheté deux pattern, et je ne peux pas les decharger.. j'ai esssaye avec mon username et mon password et ça ne marche pas... Comment je dois faire?? Mon username: gar.teatro@mac.com, mon password "zaborrita" ou "888".
La commande:
Thank you very much for your purchase from Fern and Faerie. You can view your order details here:

http://hyenacart.com/order_details_mc_nologin.php?vidn=10&od_id=3393&keyc=57855

If you ordered a pattern download, the login information will be viewable on your order detail page.

Finally, you may leave feedback for this transaction here: http://hyenacart.com/feedback.php?vidn=10&order_no=3393&keych=57855

Sincerely,

Stell

Order # 3393

Item Unit Price Total
-----------------------------------------------------
1 X #103 Cloth Diapering & Washing download 0.50 0.50
1 X #414 Recycle Wraps and Recycle In One pattern 19.00 19.00

Sub-total 19.50

Shipping 1.00

Total 20.50

Buyer's memo International shipping; ;
Product review:
2010-08-05 02:28:44
Seller response: As far as I can tell, the download for this info sheet either didn't work, or the customer could not locate the information to get to it, or misunderstood what words to use for the username and password. The customer left near immediate negative feedback, before contacting me.
I have e-mailed her the purchased file, and did so as soon as I was able to get my computer online to take care of it.
Her second pattern, the diaper pattern, will be sent via First Class International post in the next day or two, a it is not a downloadable pattern.
2010-08-09 11:51:59
 
When purchased:
Jul 21, 2010
Item:#406 Knitted Soakers & Pants pattern download
Customer service:These instructions are extremely confusing to me and not of much use. I am not an expert knitter and I do not understand the directions. If I could get my money back I would love to have it. The pattern I am talking about is #406 soakers. It just frustrates me when I read it. Sally Barratt, sbarratt@tampabay.rr.com
Product review:
2010-07-21 09:30:09
Negative comment
When purchased:
May 5, 2010
Item:#103 Cloth Diapering & Washing download
Customer service:
Product review: cant get pattern
2010-05-05 09:17:39
Negative comment
When purchased:
May 5, 2010
Item:#103 Cloth Diapering & Washing download
Customer service:
Product review:
2010-05-05 09:17:18
 
When purchased:
Mar 13, 2010
Item:#303/#304 Pad Pattern Combo download
Customer service:
Product review:
Hi, I do not have a problem with you the seller, but I paid for a down loadable pattern & can not download. Can you help me solve this problem. Thank you. Ruth
2010-03-14 12:41:41
 
When purchased:
Feb 25, 2010
Item:#504 Hobby Horse pattern download
Customer service:
Product review: I have now made two of these wonderful hobby horses! I love the easy pattern and directions. My cowboys are enjoying their new horses. I searched everywhere for a pattern and found several free ones, but I wanted to sew and not use hot glue and this pattern did the trick.
2010-02-28 09:42:31
 
When purchased:
Sep 19, 2009
Item:#103 Cloth Diapering & Washing download
Customer service:Great! got my instructions quickly!
Product review: Great info!
2009-12-02 07:09:07
 
When purchased:
Nov 20, 2009
Item:#413 Recycled Bum Fuzzy & FuzzyPants pattern download
Customer service:I just wanted to say that this is a really convenient system you have set up. I'd been interested in this pattern and assumed it would be shipped to me, but instead I have it instantly and now have a fun project for the weekend. Thanks!
Product review:
2009-11-20 02:33:44
 
When purchased:
Oct 18, 2009
Item:#404 Recycle Diapers pattern
Customer service:great :)
Product review: made one diaper and looks fantastic :)
asap I get more fabric,will make more of them :)
2009-11-06 09:04:12
 
When purchased:
Oct 16, 2009
Item:#413 Recycled Bum Fuzzy & FuzzyPants pattern booklet
Customer service:
Product review: I received my pattern 3 days after purchase. Thank you! That was nice and speedy!
I have not yet had an opportunity to try the pattern, but I am eager to start as soon as I have the materials on hand.

Just a side note...you should look over the pattern book again, as there are several typos. Other than that, the directions are pretty straightforward and look like they will be extremely easy to follow.

Thanks again!

--Jennifer
2009-10-20 11:31:05
92 feedback comments found

               

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