Grand opening Labor Day! Help us celebrate our Grand Opening. Use code GO2009 for 10% off your order, Code is valid EVERYTHING in the store INCLUDING the 3 guest spots ladies come get them they are GORGEOUS and will make some mama and baby very very Happy, all 3 of these women are Superb!
HUGE UPDATE ON ME:9/18 John had his first surgery today and it doesn't look good at all, they did a quick slide in the OR while he was still under and we now know that it is malignant and also the severe abnormal cellular structure, both the surgon and the pathologist came and spoke with me and they both said they were VERY concerned. We will have the pathology back hopefully by Tuesday and they can tell us exactly what we are dealing with and where to go from here. The surgery was long, twice as long as they expected and he has a nasty 3-4" incision right above his collar bone. Shipping is still delayed right now, I have had so many orders, and i thank you for supporting us right now, I am shooting to have shipping pretty much caught up by the 25th.
John's First surgery is scheduled for Thursday 9/17 at 8:30am I will be slow with emails for a few days ladies.
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Policies
Courtesy Policy:I
ship to the U.S and CANADA! Canadian mommies you pay the same price as
any U.S. mamas i do not inflate my shipping to you at all, if it is
over when you paid i eat it plain and simple! This is for First Class
Shipping ONLY, If You want priority shipping to Canada you will have to
pay the difference as it normally costs on a minimum 18-25.00 to ship
priority to Canada.
Please email me before making a purchase if
you are INTERNATIONAL, this is other than canada, there are some
countries that i WILL NOT ship to due to the high probability of them
getting lost and no way to protect myself and chargebacks which ended
up costing me over 150 dollars on just 3 transactions. International
customer will be invoiced for the exact shipping for their items and
items will be mailed when payment is recieved. I can put insurance for
a small fee of some international orders please dicuss insurance with
me if you would like it.
All packages will be mailed out with
delivery confirmation on them. I do suggest getting insurance on
packages as I cannot be responsible for the item once it has left my
hands. I package all of my products very well but I have had a total of
3 that were damaged in transit all were parcel post and none have been
priority or first class items.
Paymentmust be received within 24 hours of purchase--Please email me if you'rehaving paypal issues.Unpaid
items will be promptly re-listed. If you are a repeat offenderyou may
be blocked from my store so please pay promptly or email me,remember
communication is key. :) I ship all in-stock purchases 2 days a week.
If you need something mailed out sooner please email me and I will do
my best.
Customswill
take 1-2weeks to complete and mail. I will notify you when i start and
completeyour item. Wool items will be washed and lanolized at no
additionalcharge. Please give me an extra day or two when you order any
wool item toallow for sufficient drying times. If you have any special
requestsplease ask prior to purchase! Remember I am a wife and mother
first andsometimes things do come up, if there is any delay in
processing yourorder please know that I will inform you immediately.
Please do nothesitate to contact me if you have any problems or
questions. I am veryreasonable and will do everything I can to resolve
your issue and makeyou a happy repeat customer! Because I have a
multi-cart HC setup it ispossible to oversell if several customers
check out with same itemsimultaneously. Should this happen, the item
will be given to the FIRSTperson to submit PAYMENT. Any subsequent
buyers will be refunded theirpayment asap.
Returns:Returns
will begranted for items that are defective only, please notify me
within 24hours of receiving your item! Please understand that all of my
itemsare hand crafted and one of a kind and most are customs. I fit a
largesize range and I do my best to fit most children but it just is
notpossible to fit every child out there. Please measure yourchild beforeyou purchase an item.
If you do happen to have a defectiveitem, pleasemail it back promptly
within 5 days of receiving it, after I inspect itand if I find that it
is defective on my part I will contact you toresolve the issue. If it
is defective on my part I will pay theshipping from you to me after I
have received it. Please when mailinganything back to me, please put
delivery confirmation and insurance onthe package, remember I cannot
resolve a problem if the package nevergets back to me. :)
All
of the items i make by hand are washed at some point, if it is wool i
wash and lanolize them before sending so that i can block the garment,
if it is cloth diapers all of my fabric is prewashed to remove any
sizing that way you do not get a diaper that will shrink! So please be
advised that everything is washed at some point
We are a
non-smoking house, however my mailperson does smoke like a freight
train, usually packages arrive just fine but ever so often i will get a
complaint that a mama smelled cigarettes. I have tried to remedy this
situation to no avail as of yet, so i do appologize.
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