Store Policies

Payments:
For custom orders I require a $50 NON refundable down payment.  The balance will be due upon completion of the custom carrier.  Payment is preferred within 48hrs, but I realize life happens so if that is not possible, please request more time to pay.  If I haven't heard from you within 14 days, I reserve the right to sell your custom carrier. 

For your convenience I do accept all forms of Paypal.  If you pay with an Echeck, your order will not ship until the Echeck clears.  I do not accept checks and money orders at this time.

Returns/exchanges on custom orders:
For custom orders, If you notice a problem with your carrier, I will do an exchange for the same product within 14 days from the day you recieve it. I do not give refunds on custom orders. I must approve all exchanges by email.

In-stock returns:
I will accept returns within 30 days if you are unhappy with a product that was 'in-stock' when you purchased it. A refund will be given, less the cost of shipping. You will be responsible for shipping costs on the return. Items returned must be in new/unwashed condition. You must email me for approval prior to returning the carrier.

Seconds & gently used items are sold as-is and are non-returnable.

Customer service is a top priority for me, so if you are in any way unhappy with your carrier, please contact me at dreamcarriers@gmail.com, so we can work things out. :) Thank you!