Policies

Payment Policy

Payment is due within 24 hours of clicking the "Buy It Now" button. After this time, the order will be canceled and items will be restocked. I accept funded or credit card payments through PayPal. Payment through PayPal goes to chavvahdesigns(at)gmail(dot)com.

Shipping

All items are shipped via USPS, first class and include delivery confirmation. I am not responsible for lost packages, therefore suggest purchasing insurance on items. Please contact me if you would like to purchase insurance.

Return Policy

Returns are only accepted within 14 days of purchase on unwashed and unworn items, with prior approval. I will not exchange due to customer choosing the incorrect size. Return shipping with delivery confirmation will be the responsibility of the customer. I want you to feel completely satisfied with your purchases. Therefore, I encourage you to ask questions before you place your order, so that there are no misunderstandings. Custom items are non-refundable.

I am a homeschooling mother of 3, and have a young baby. I also have other WAH duties aside form this shop. That said, I generally check my email at least once every 4 hours M-F between 9-8. I typically don't respond over the weekends as that is family time. I will not respond during the hours from Friday after 8pm through Saturday before 9pm as we keep Sabbath. Please allow 48 hours for me to get back to you. 

Customs

Due to having to make a screen for each custom, any custom design will be available for other customers or use in my store unless you choose to pay a unique design charge of $15. In that case, the design is solely yours and will not be available in my store or for additional customs.