Please read — Paypal and security, action needed!

There have been several issues with Paypal payments made via Hyena Cart and I’d like to make everyone aware of them.

First, several accounts have been hacked via compromised passwords, and the Paypal address on the Store Settings >> Profile page was changed so that payments went to someone else’s account. Everyone, *please* log in to your account and confirm that your Paypal address is set correctly. Also, please increase the strength of your password. It should be a combination of letters, numbers and symbols, and longer than 7 characters. We’ll also be looking into installing more measures to help prevent this from happening in the future. If it does happen to you, please send the hacker’s Paypal email address to support@hyenacart.com.

Second, we have some reports of payments going to the wrong Paypal account even when the seller address is set correctly. This does not seem to be malicious as the receivers of the misdirected funds have all refunded the incorrect payments. We are unsure if this is a glitch on the Hyena Cart or Paypal side. If it does happen though, please contact the helpdesk with the Paypal address of the incorrect recipient of the funds. We will be in contact with Paypal to resolve this issue.

Thanks everyone! Your security is extremely important to us and we will work to resolve these issues as soon as possible!