HC Blog

Hi all,

Hope you’re having a great holiday weekend!

I did manage to finish up a few minor things yesterday and today:

• The Java uploader on HC Multi has been fixed. It was just a matter of the images being uploaded at 100 px and then displaying at 125 px that made them so ugly. I have gone ahead and set the size of uploaded thumbnails to 125 px. That goes for HC Standards as well as HC Multis
• I’ve cleaned up the way HC Multi handles shipping. It should be more obvious to both you and the customer which shipping option has been chosen. It shows up in the comment field as well as in the invoice table (the latter only works for orders placed since this afternoon). Also, it should identify the correct shipping option every time now. It was a bit haphazard before.
• I’ve added some documentation on the Banner Manage page. A few of you had mentioned that the help link leads you to a site that no longer exists. Banner Manage seems to have gone out of business. So I added some FAQ help as well as links to the Banner FAQ thread on the HC Forums.
• I’ve added feedback links to all the congo stores. The main feedback link from the congo page leads to a list of all the congo stores. In addition, on the one_store pages, there’s now a link to feedback. Remember, if you need to have feedback linked. please respond to this thread: http://hyenacart.com/phpbb/viewtopic.php?t=28941 . Again, many thanks to the forum mods for entering all the existing links. They are awesome mamas

Have a great holiday!

First of all, I’d like to welcome Michelle of Elemental Muse as the second member of the HC tech support team (the first was me ). Many of you already know Michelle from her own webhosting/graphic design business. She’s also been helping a lot in the HC Questions and Bugs forum under the username *snowflake*.

With the addition of another support person, I’ve also installed a support ticket generator. What this means is, when you send email to any of the hyenacart emails (support@, karen@, karen2@, and now michelle@), it will go into a queue that both Michelle and I can access to process your request / question. You’ll get an automated reply with a ticket number and we’ll respond to you as soon as we can. I know a lot of times when I email a tech support site and get the “Support ticket #blah” email, it feels to me like, “Yeah, whatever. We’ll answer your question if and when we feel like it.” Please don’t take it this way! It’s just the best and most efficient way for us to organize ourselves and track what questions have and haven’t been answered.

So from here on in, if you have a tech or general HC question, I would appreciate it if you would direct it to one of the hyenacart.com email addys listed above, or use this form to put a question into the queue: http://hyenacart.com/helpdesk/. Conversely, if you have a personal email that you would like to send directly to me, please use my gmail addy at kfegelman at gmail.com .

I am really excited about this new process. I think it will free up my time to work on bugs and upgrades, and also get you your answers much faster. Please give us a few weeks to work out any kinks in the system. If you’ve emailed and not received a reply within 24 hours, try posting in the HC Questions forum: http://hyenacart.com/phpbb/viewforum.php?f=3 . Sometimes emails do get eaten.

I’ve got the day off work today to do some bug fighting so hopefully you’ll hear from me soon on what got done today.

Thanks!

This one’s a quickie: previously, on the calendar, stores were sorted in order — first the HC Standards were listed by join date, then the HC Multis. I just changed the coding so the stores are sorted purely by join date regardless of whether they are HC Standard or Multi. I’ve also added a drop-down menu that allows customers to sort stores alphabetically. I know some of you have been concerned about dropping down the list after switching to Multi, so hopefully this addresses that concern.

Please let me know if the calendar is acting weird after this change: support at hyenacart.com.

Thanks

Hi all,

A few of you have remarked that you are getting comments on your store that require a response, but you are unable to contact the customers. I have just added a link to your vendor pages called “View comments” which allows you to view comments to your store and respond to them. Hopefully that’s helpful Let me know if anything’s acting weird — I was just doing the code edits but my connection kept timing out and I’m not positive everything went through as it should have.

ETA ~ I also added the ability to delete comments, so you can clean up old ones that no longer require a response.

Also — I added java upload capability for the HC Multi stores a few weeks ago. I’m finding that the thumbnail images uploaded this way do not turn out well, so I’ll be looking into that this week.

Thanks everyone! And happy mother’s day!

Karen