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Store Policy Shipping Info

Batik Bum Shipping and Customs Policy

Returns-
 
I will accept all Items  back if they have been unwashed within 30 days. Please contact me with a ship date and when the item is recieved I will refund your payment ASAP.     If an Item has a defect I will pay the shipping back to me to fix the problem within 3 months or refund if it is not fixable this includes    
Custom Orders-
 I will be opening custom orders every month and I expect to have your order complete within 2-3  weeks  time.  Of course some things in family life occasionally come up that are beyond my control  that must take precidence over sewing.  However, I will communicate with you if there are any reason why your order will not be shipped on time.
 
Insurance-
  I am not responsible for items lost in the mail. I do have a lot of faith in the USPS and have only had 2 packages go missing in over 600 shipments. It is always your responsibility to purchase additional insurance if you want to. I will Require Insurance on all  orders over $100 and this will be calculated in to your shipping order and add additional Fee . . . . . . . . . . Insurance Coverage
$1.65 ................ $0.01 to $50
$2.05 ................ $50.01 to $100
Orders over 100.00 will get free insurance!

 International orders are beyond my control once they leave the Post office.  If you are having an item shipped out of the US I am not responsible for lost packages.
 
 Lanolizing-   I usually lanolize all woolens before they are added to instock but sometimes I do not get to it.  If you would like your woolen Items lanolized I am happy to offer this service but please know that it will extend your shipment by 2-3 days. 

International Orders and Canada-
 I am happy to do the extra paper work for  Out of US shipping for  no additional charge on shipping cost.  Canada will ship for the same Fee as Items are listed. If you are in another country I will be happy to ship to you for  acctual shipping cost.
 

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